Can I transfer my eSIM to a new device?

In some cases, you may want to transfer an eSIM to a new device. Unfortunately, eSIMs can only be installed on one device.

Can I install my eSIM from my current device onto a new device?

No. An eSIM can only be installed on one device. Once installed, it cannot be transferred to another device. Unlike traditional SIM cards that you can physically remove and plug into another phone, an eSIM is digitally embedded and locked to the first device on which it was activated.

I haven't used all the data on my eSIM. How can I use it?

You can continue to use your data on your old device. If you want to connect your new device to the internet, you can share your connection by enabling the personal hotspot feature on your old device. This way, you can consume your existing data package on your new device.

My old device is broken or unusable. What can I do?

If the device is unusable, unfortunately, the installed eSIM and the remaining data cannot be recovered or transferred to another profile. In this case, the best option is to purchase a new eSIM and install it on your new device.