Política de privacidad y cookies

1. Applicability

This Privacy Policy applies to all users of esimfo.com worldwide, including individual users, business partners, resellers, agents, and prospective users who interact with our services both online and offline.

2. Information We Collect

We may collect the following types of personal information:

• Account Details: Name, email address, country, and phone number.
• Order Details: eSIM purchases, transaction history, and delivery information.
• Payment Data: Billing address and partial payment card information (via third-party payment processors like Stripe).
• Usage Data: Device type, IP address, browser type, access times, and referring website.
• Biometric Data: Where required by law, photo ID or selfie images for identity verification.
• Business Data: For resellers or partners, company information and sales activities.

3. How We Use Your Information

Your personal data is used for:

• Providing and managing eSIM services
• Processing orders and payments
• Fraud prevention and identity verification (eKYC)
• Customer support and communications
• Improving our website and services
• Marketing and promotional offers (opt-in only)
• Legal compliance and audit

4. Data Sharing and Disclosure

We may share your data with:

• Payment providers (e.g., Stripe)
• Hosting and cloud service providers
• Reseller/affiliate platforms (when authorized)
• Legal authorities when required
• Identity verification partners
• Internal support systems (CRM, analytics, etc.)

We never sell your personal data.

5. Your Rights

Depending on your location, you may have rights to:

• Access or export your data
• Correct or delete personal information
• Withdraw consent for processing
• Object to profiling or targeted advertising
• Submit complaints to regulatory authorities

To exercise your rights, contact: [email protected]

6. Data Retention

We retain your information as long as necessary to fulfill services or legal obligations. Upon account deletion, your data will be removed or anonymized within 30 days unless required otherwise by law.

7. Security Measures

We use industry-standard security practices to protect your data. However, no system is 100% secure. Users are responsible for keeping passwords safe and secure.

8. Minors

Our services are not directed at children under 16. We do not knowingly collect data from minors.

9. International Data Transfer

Your data may be processed or stored outside your country. We ensure data protection standards are upheld during cross-border transfers.

10. Changes to this Policy

We may update this policy from time to time. Changes will be notified via email or prominently on our website.

11. Contact Us

For any privacy concerns, contact: