Why is my eSIM internet very slow and how can I fix it?
If your eSIM is working but your internet speed is unusually slow, some factors may be affecting your eSIM's connection speed:
- Network congestion: A large number of people using the same network at the same time.
- Carrier priority: Local carriers may prioritize their own users.
- Local signal strength: Insufficient coverage area.
- Device configuration: Outdated software and setting conflicts.
To improve your connection, try the troubleshooting steps we recommend below.
How can I fix slow internet speed?
You can perform the following steps to fix slow internet speed. Check after each step to see if the speed has increased.
Check the coverage area
Make sure you are in the correct country or region for your eSIM to work. For example, a France eSIM will only work while you are in France.
Reset your mobile connection
Turn on Airplane Mode, wait for 30 seconds, then turn Airplane Mode off. This forces your phone to reconnect to the local network.
Restart your device
Turn your device completely off, wait for a minute, and turn it back on. This ensures your network connection is refreshed and helps resolve temporary issues.
Select a network manually
If automatic network selection is enabled, try turning this setting off and manually selecting one of the supported networks. If your plan supports multiple networks, test each one to see which offers better performance.
You can see the networks you can use with your eSIM in the "Data Access" section of the installation instructions. Follow the steps for network selection to choose the network manually.
Switch to 3G (if supported)
If your eSIM and device support 3G, try temporarily switching to 3G only mode. This improves network stability in places where 4G, 5G, or LTE coverage is weak or unstable. Once your connection is stable, you can switch back to 4G or higher-speed networks.
Reset your network
Resetting your network settings can fix slow speed issues by clearing old or conflicting configurations such as Wi-Fi networks, VPNs, or incorrect APN settings that may affect your connection.
Important: This step resets all of your network settings, including:
- Saved Wi-Fi networks and passwords
- VPN configurations
- APN (Access Point Name) settings
Please note: You should only perform a network reset if you feel you can re-enter all specified settings without any problems.
Update your device
Ensure your phone is using the latest software version. To prevent loss of personal information, be sure to back up your data before the update process.
What other device settings should I check?
International Roaming
Some eSIMs require you to turn on international roaming. You can do this from your device settings. If necessary, follow the steps under "Data Access" to turn on international roaming for your eSIM.
- On iOS devices: You can turn on international roaming for individual SIMs. To avoid paying roaming charges, make sure this setting is turned off for your primary SIM.
- On Android devices: International roaming usually covers all SIMs in use. To avoid roaming charges, make sure to turn off your primary SIM.
APN (Access Point Name)
Some eSIMs require you to specify a certain Access Point Name (APN) in your device settings. You can find this information in the installation instructions in the app. In many cases, the APN is set automatically. If it is not set automatically, follow the steps in the "Data Access" section to copy and paste the APN.
If you have any other questions or need further assistance, please contact our support team; we are at your service 24/7 and are always happy to help you.